About the Firm As a pioneer in AI processor development, Edison Smart’s Client specializes in creating cutting-edge AI chips for edge devices across various sectors, including smart cities, automotive, manufacturing, agriculture, and retail. We merge deep neural network insights with our team’s SW and HW architecture expertise to revolutionize machine perception and analysis.

About the Role Seeking an experienced FAE Manager to lead the North American team. Reporting to the General Manager, you will drive technical support and customer engagement, playing a critical role in expanding our sales and ensuring customer satisfaction.

Responsibilities

• Lead and manage a team of Field Application Engineers (FAEs) to provide technical support and develop customer solutions
• Develop and implement strategies to drive customer adoption and satisfaction, impacting revenue growth through pre-sales and post-sales support
• Build and maintain strong relationships with key customers, understanding their technical needs and business goals
• Collaborate with sales, marketing, product management, and engineering teams to align FAE activities with design targets, product roadmaps, and market trends
• Coordinate with HQ’s Customer Success and R&D teams to ensure clear communication and resource allocation
• Monitor and analyze performance metrics, customer feedback, and market trends to identify growth opportunities
• Provide technical guidance, training, and mentorship to FAEs to enhance their skills and customer engagement capabilities
• Drive customer feedback to inform product development, prioritization, and service improvements
• Represent the company at industry events and customer meetings to promote our semiconductor solutions and gather market intelligence

Requirements

• Location: Remote position with travel to HQ several times a year and regular travel within the US (~25%)
• Bachelor’s degree in engineering, computer science, or a related field; Master’s degree preferred
• 10+ years of success in semiconductor solution selling as an FAE and 5+ years of managing a high-performing FAE team
• Deep technical knowledge of semiconductor products, applications, and industry trends
• Strong understanding of HW & SW to debug issues, define solutions, and engage customers on their AI systems
• Excellent communication, presentation, and interpersonal skills to interact with customers, executives, and cross-functional teams
• Results-oriented with a focus on driving customer success and satisfaction
• Innovative and adaptable, proactively exploring new ideas and quickly adjusting to change

Preferred Qualifications

• Experience with edge AI solutions and architectures
• Knowledge of ML tools and coding languages
• Experience with AI Frameworks (E.g. Pytorch, TF)
• Understanding of the AI edge inferencing market and applications

Benefits

• Base of $150,000-170,000 + 50,000-70,000 OTE and RSUs
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off

Please contact Jack Matravers for more information

jack.matravers@edisonsmart.com

(+1) 617-695-2141

Edison Smart

Edison Smart provides permanent, contract, and RPO staffing solutions to leading technology companies across the globe. Headquartered in the UK, Edison Smart supports the ‘industry 4.0’ technology revolution by syncing talent with opportunity and is recognized as a specialized global provider for smart recruitment solutions. Our management team has over 30 years of experience working with various organizations that have shaped the world and societies we live in today. Edison Smart strives to identify future technology trends and support those trying to disrupt the status quo. We are passionate about partnering with innovative companies and helping them to achieve their strategic growth plans.