About the Firm: As a leader in the development of innovative neural processing units (NPUs), Edison Smart’s Client provides unparalleled efficiency and performance for AI applications across diverse industries, including consumer electronics, automotive, and robotics.

About the Role: seeking a skilled Field Application Engineer (FAE) to join the team. The FAE will play a pivotal role in bridging the gap between technical solutions and our customers’ needs. This position requires a blend of technical acumen and customer-facing skills, ensuring successful implementation and support of our products.

Responsibilities

• Collaborate with the Business Development team to showcase and sell technology
• Assist customers with the installation of SDKs and algorithms, providing tailored HW/SW solutions
• Diagnose and troubleshoot technical issues, liaising with the engineering team to provide optimal solutions
• Work with customers to draft technical proposals and statements of work, capturing their requirements accurately
• Facilitate regular technical discussions to help customers understand deliverables and resolve any issues
• Conduct training sessions for customers on product usage and best practices
• Coordinate with Sales and Engineering teams to design appropriate application systems and develop product specifications based on customer needs
• Engage with Product Marketing and Engineering teams to provide customer feedback and influence product development
• Conduct feasibility studies for customer projects
• Some travel required (5-10% local travel)

Requirements

• Bachelor’s degree in Computer Science, Electronics Engineering, or a related field
• Ideally, at least 3 years of experience in a technical customer support or business development role, particularly with SDKs
• Basic knowledge of software perception systems and/or computer vision
• Proficiency in Python
• Experience with Docker containers
• Familiarity with Linux or Unix-based operating systems
• Experience with neural network/machine learning frameworks such as PyTorch, TensorFlow, or TensorFlow-Lite
• Experience with ONNX runtime is a plus
• Proficiency in parallel C/C++ programming languages such as CUDA, OpenVX, or NEON is advantageous
• Solid understanding of intermediate Git concepts, including branching, rebasing, and merge conflict resolution
• Strong problem-solving skills with the ability to debug issues, communicate effectively with the engineering team, and implement system updates

Benefits

• Comprehensive health care plan (Medical, Dental, and Vision)
• Retirement plan options (401k, IRA)
• Life insurance (Basic, Voluntary, and AD&D)
• Generous paid time off (Vacation, Sick Leave, and Public Holidays)
• Family leave (Maternity and Paternity)
• Short-term and long-term disability insurance
• Opportunities for training and professional development
• Flexible work-from-home policy
• Free food and snacks
• Stock option plan

Please contact Jack Matravers for more information

jack.matravers@edisonsmart.com

(+1) 617-695-2141

Edison Smart

Edison Smart provides permanent, contract, and RPO staffing solutions to leading technology companies across the globe. Headquartered in the UK, Edison Smart supports the ‘industry 4.0’ technology revolution by syncing talent with opportunity and is recognized as a specialized global provider for smart recruitment solutions. Our management team has over 30 years of experience working with various organizations that have shaped the world and societies we live in today. Edison Smart strives to identify future technology trends and support those trying to disrupt the status quo. We are passionate about partnering with innovative companies and helping them to achieve their strategic growth plans.