As a Support Associate for IoT, you’ll be the main contact for partners, resellers, and customers, offering support on 4G/5G networking and IoT products. You’ll also assist in pre-sales activities and projects, using your technical knowledge to support sales. Acting as a product expert, you’ll address technical questions and help translate customer needs into product solutions. Your ability to work independently and focus on customer service will ensure effective support delivery.
Key Responsibilities
- Provide technical support and advice via phone and remote access
- Manage cloud platforms from various vendors
- Configure routers and SIM cards within the product portfolio
- Carry out on-site installations in the Netherlands
Experience & Expertise
- Completed MBO-level education
- Willingness to learn and take initiative
- Organizational skills and ability to follow structured processes
- Strong understanding in IT, Telecom, and new technologies like 5G
- Fluent in Dutch and English; German is a plus
Edison Smart
Edison Smart provides permanent, contract and RPO staffing solutions to leading technology companies across the globe. Headquartered in the UK, Edison Smart supports the ‘industry 4.0’ technology revolution by syncing talent with opportunity and is recognised as a specialised global provider for IoT recruitment solutions. Our management team has over 30 years of experience working with various organisations who have shaped the world and societies we live in today. Edison Smart strives to identify future technology trends and support those trying to disrupt the status quo. We are passionate about partnering with innovative companies and helping them to achieve their strategic growth plans.
