IT Support Engineer – 5 months initially – Onsite 4 days per week, 1 day remote – London – Inside IR35
We seek an empathetic, curious, and solution-oriented IT Support Engineer to provide compassionate technical assistance to our diverse user base. You will collaborate with your team and users to understand needs, build trust, and find effective solutions. Your interpersonal skills and technical expertise will enable you to resolve a variety of requests while ensuring users feel heard and supported. You will maintain system performance, respond thoughtfully to tickets, and honor agreed-upon procedures and metrics. Your ability to connect with others will contribute to an environment where both technology and people thrive, aligning with our vision of a workplace that values and supports all individuals.
Responsibilities:
● Work compassionately with our creative users on resolving their issues, including requests and break/fix tickets
● Play a crucial role in the teamʼs success by participating in a ticket triage rotation to assign out incoming tickets
● Connect with our diverse user base as you troubleshoot with them in person during your IT Support Desk staffing rotation
● Collaborate with your team members to find effective solutions to complex problems, helping you to master valuable new skills
● Welcome new employees to the company during IT Supportʼs “IT Onboardingˮ class by assisting users with setting up their new hardware and access
● Provide essential support to our users outside of business hours during an on-call rotation by responding to high-priority issues within the teamʼs SLAs
Kewy requirements:
● Experienced IT support professional adept at independently resolving complex issues, tackling unfamiliar challenges, and finding innovative solutions through systematic problem-solving.
● Self-motivated, proactive, and adaptable, able to work autonomously, make sound judgments, and manage priorities effectively while maintaining high-quality support in a fast-paced, asynchronous team environment.
● Customer-centric, collaborative team player committed to delivering exceptional service, building strong user relationships, and contributing to a positive work environment.
● Proficient in using and troubleshooting Okta, Google Workspace, Slack, Zoom, and Zoom Rooms.
● Demonstrated experience troubleshooting macOS and Windows operating systems on Apple, Dell and Microsoft hardware platforms.
● Skilled in troubleshooting iOS and Android mobile devices, with knowledge of MDM platforms such as Jamf and Google
Highly desirable:
● Proficiency with project management and collaboration tools, specifically Confluence, Jira, and/or Zendesk.
● Hands-on experience with Linux Ubuntu operating system on Dell hardware platforms.
● Familiarity with macOS device management tools, specifically Jamf or Munki.
If you are in the market available to start by 4th August 2025 then please apply or send your CV to nickbolding@edisonsmart.com
#ITSupport #contractjobs #londonjobs
About Edison Smart
Edison Smart is a global provider of specialized recruitment solutions, supporting the technology industry’s most innovative companies. Headquartered in the UK, we connect talent with opportunity, driving the ‘Industry 4.0’ revolution. With over 30 years of experience, Edison Smart partners with forward-thinking organizations to help achieve their strategic growth goals while fostering groundbreaking technological advancements.
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