Partner Success Manager – B2B Telecom & IoT Solutions
Location: Duluth, GA (Hybrid) | Travel: <10% About the Role

Edison Smart are partnered with a fast-growing telecom technology company on a mission to simplify how businesses activate, manage, and scale wireless services through our cloud-based platform and eSIM technology. Our clients include enterprise customers and industry partners who value speed, automation, and exceptional customer support.

As Partner Success Manager, you’ll be the trusted guide for new and existing partners—leading onboarding, enabling adoption, and ensuring they achieve maximum value from our solutions. You’ll own the post-sale journey, building strong relationships, solving technical challenges, and identifying opportunities for growth.

What You’ll Do

• Manage the full onboarding process from signed contract to service activation.
• Deliver 1:1 and group product walkthroughs, portal training, and setup guidance.
• Provide responsive, solutions-focused support via chat, email, and video calls.
• Monitor partner usage and engagement, proactively addressing churn risks.
• Identify upsell and cross-sell opportunities based on partner needs.
• Act as the voice of the customer—sharing feedback with sales, product, and operations teams to improve the partner experience.

What You Bring

• 3+ years of experience in IoT, Fixed Wireless Access (FWA), customer success, onboarding, or account management—ideally in IoT or telecommunications.
• Knowledge of SIM/eSIM activation, account provisioning, and partner enablement workflows.
• Familiarity with cellular network technologies and the IoT ecosystem (OEMs, MNOs, connectivity platforms).
• Strong troubleshooting skills and the ability to translate technical concepts into plain language.
• Excellent communication, relationship management, and follow-up skills.
• Experience with tools like HubSpot, Microsoft Teams, MS 365, and modern ticketing systems.

About Edison Smart

Edison Smart is a global provider of specialized recruitment solutions, supporting the technology industry’s most innovative companies. Headquartered in the UK, we connect talent with opportunity, driving the ‘Industry 4.0’ revolution. With over 30 years of experience, Edison Smart partners with forward-thinking organizations to help achieve their strategic growth goals while fostering groundbreaking technological advancements.

Full Time