Regional Support Specialist – Building Automation & Technical Support
120K – $130K + 10% Bonus
We’re looking for a Regional Support Specialist to join a fast-paced, technology-driven environment supporting smart building solutions. In this role, you’ll bridge technical expertise with client-facing service, helping customers maximize the value of advanced automation products.
What You’ll Do:
- Provide technical support to customers via phone, email, and ticketing system
- Assist sales teams with product demos, training events, and technical sales calls
- Conduct on-site visits and virtual/in-person technical training sessions
- Develop and maintain training materials and up-to-date documentation
- Troubleshoot and resolve issues, escalating when needed
- Act as a key liaison between customers, sales, and technical services teams
- Support the region’s sales growth through excellent service and training
What You Bring:
- 3–5 years of technical support or related experience
- Bachelor’s degree in engineering, computer science, or related field (preferred)
- Strong understanding of networking (TCP/IP, serial comms), Windows platforms
- Familiarity with building automation protocols (BACnet, Modbus, etc.) a plus
- Excellent communication, problem-solving, and customer service skills
- Willingness to travel regionally and lift up to 50 lbs when needed
Preferred Extras:
- Experience with HTML5, JavaScript, Java, or database tools (SQL, MySQL)
- Background in HVAC, building controls, or electrical systems
If you would like to move forward with this role, please apply or reach out to me directly!
About Edison Smart
Edison Smart is a global provider of specialized recruitment solutions, supporting the technology industry’s most innovative companies. Headquartered in the UK, we connect talent with opportunity, driving the ‘Industry 4.0’ revolution. With over 30 years of experience, Edison Smart partners with forward-thinking organizations to help achieve their strategic growth goals while fostering groundbreaking technological advancements.
Full Time
